Tier 2 Desktop Support Public Safety

This role provides hands-on support for public safety systems—including CAD/RMS, mobile applications, and alerting platforms—while also maintaining and troubleshooting technology in police, fire, and EMS vehicles such as MDTs, modems/routers, docking stations, and in-car cameras. The technician delivers Tier 2 desktop support for municipal employees, covering Windows, Microsoft 365, VPN, and peripheral issues across multiple city locations. Additional responsibilities include device imaging and deployment using tools like SCCM or Intune, maintaining documentation and asset records, performing basic networking troubleshooting, coordinating with vendors for escalations, and supporting technology onboarding and equipment refreshes. This position is fully onsite, 5 days per week, and participates in an on-call rotation approximately every 10 weeks.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3–5 years desktop or field support experience.
Strong Windows OS and Microsoft 365 support experience.
Experience supporting in-vehicle or rugged hardware (public safety preferred).
Ability to troubleshoot independently in high-pressure, time-sensitive environments.
Solid understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
Excellent communication and customer service skills.
Ability to travel between municipal sites; some lifting required..

Locution Alerting System Experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.