Job Description
This position is responsible for providing technical and operational support to Signify Health’s Clinician Network (Providers) and Signify Health’s employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our Signify Health mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Signify Health employees.
This role requires a customer-first mindset when interacting with all end users.
This role will report to Service Desk Supervisor
What will you do?
● Day to day technical and application support for external clinician network and internal Signify Health employees
● Customer engagement via ticketing system, inbound and outbound, and email channels
● Resolve Apple iPad, iOS, and Signify application support for Clinicians.
● Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees
● Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
● Escalate and manage tickets transferred to other departments
● Keep customers/end users and ticket documentation up to date
● Collaborate on ad hoc projects
● Ability to work occasional overtime, weekend, and holidays
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
● High School Diploma or equivalent.
● 3 to 5 years of successful work with Service Desk or HelpDesk Support
● ‘Customer First’ Mindset and Collaborative
● Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
● Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
● Proven analytical and problem-solving abilities
● Experience with Help Desk ticketing systems
● Strong customer service skills (Written and verbal
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.