As an Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLAs while documenting all actions and communication in the ticketing system, ServiceNow.
This positions pay varies based on experience: 50-65/hr
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5+ years experience working with the following technologies
o Active Directory/Entra ID
o GPO (Group Policy Object)
o DNS
o MS Exchange
o Azure Licensing/CSP model
o SQL
Understands Microsoft Licensing model
Experience working with 3rd party vendor escalation
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.