An employer is seeking a Payroll Support Representative in the El Paso, TX area. Responsibilities include:
· Product Support. You will respond to client questions regarding payroll and benefits products and provide application and product navigation support. Support activities can include: data maintenance, set up, configuration changes for multiple options (e.g., Vacation/Paid Time Off , Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.).
· Payroll Processing & Tax. You will assist clients with payroll processing and solve any issues that may arise. You will assist clients with tax changes for understanding, conduct research, and follow-up as needed. To ensure timely and accurate payroll and tax processing, you will provide timely communication to the correct parties for any updates, changes, or client issues. You will monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active. You will use online tools in your daily role to do your job.
· Consultation. You will act as a trusted advisor to your clients and provide consultative support and recommendation on product optimization during status calls and other interactions.
· Quarter and Year-End Support. During these periods, you will play a critical role where we resolve issues in partnership with our clients that surface in error prevention notices. Together, you will determine corrections and generate details on changes needed for processing additional payroll.
· Reporting and Analysis. You will work on complex projects, including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more. You will research historical data, determine adjustments, and use online tools to make corrections.
Collaborate and Communicate. You will collaborate with internal teams (401k, Flexible Spending Accoun! ts, Tax, etc.) and possibly third-party vendors to identify and resolve issues and ensure that these services meet client expectations. You will escalate issues when necessary and communicate status and resolution to the client. You will also share upcoming changes with your clients that could impact them and address their concerns. You will create standard client documentation and update it regularly
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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· Controller/ Self-Starter/ Go-Getter profile- does not need hand holding and is someone who takes initiative in their day-to-day responsibilities
· Corporate maturity/business maturity to be able to interface with high level leadership as well as potential VP clientele and represent the company well
· Energetic, shows a curiosity and enthusiasm for learning and succeeding
· Aptitude to grow within company/ driven personality/ looking for long term career
· Ability to think on feet/ strong problem solving abilities
· Strong communication skills (oral and written)- able to articulate clearly and effectively with clients and educate on processes
· Thrives in a fast-paced environment and able to prioritize competing demands without getting flustered
· Strong organizational skills and high attention to detail is very important to the success of this role
· Technical savviness
· Agility/flexibility in an ever-changing environment
· Prior experience working and excelling within a client-facing role
· Prior experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
· You will have occasional extended hours during peak seasons and may work 5 - 10 hours of overtime 6 - 8 weeks of the year.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.