Insight Global's client in the Data Center industry is seeking a Senior Business Analyst to join their global customer portal team. Responsibilities include:
-Leading meetings with stakeholders and business users to gather requirements and take back to the technical teams
-Grooming sessions
-Learning the functionality of the customer portals to be able to give realistic recommendations regarding the applications capabilities
-Assisting the Sr. Product Owner/Manager
-Gain understanding of the use case creation and testing functionalities of the customer portal
-Documentation
-Leading requirement gathering discussions where you will have to figure out what is realistic within those requirements for the application development project and dig deeper to find executable solutions
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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-8+ years of true Business Analysis experience - not seeking PM, PO, BSA background
-Deep understand of data and process flows
-Working knowledge of customer portals/customer-facing web applications.
-Experience with Salesforce or similar CRM systems
-Experience with ServiceNow
-Application development project experience - customer facing portals
-Experience writing business process flows
-Experience working on cross functional global teams
-Bachelors degree in Business Management, IT or related field
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.