Job Description
The Senior Solutions Engineer (SE) is a key member of the international technology team, serving as a strategic technical advisor and solutions architect for global business partners. This role focuses on web-native development, cloud architecture, and enterprise observability across both digital platforms and in-store technologies.
The SE is responsible for designing and implementing end-to-end observability solutions that provide visibility into system performance, reliability, and operational health across above-store systems (e.g., CRM, eCommerce, cloud platforms such as AWS or GCP) and in-store restaurant technologies (e.g., POS and related systems).
A successful SE is a collaborative, culturally competent relationship-builder with strong communication skills, strategic thinking, and deep technical acumen. This individual operates with core values such as accountability, transparency, and a passion for learning and sharing knowledge. The SE partners closely with product, engineering, and delivery teams to support initiatives such as new market entries, platform launches, operational modernization, and long-term system scalability and reliability.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-2–5 years of experience in a technical solutions engineering, platform engineering, or solutions architecture role focused on web and cloud-based systems.
-Proven experience designing or implementing observability solutions using tools such as Datadog, Grafana, Splunk, or similar platforms.
-Strong background in cloud infrastructure (e.g., AWS, GCP, Azure), DevOps practices, and system integration.
-Experience supporting full development lifecycle execution within agile environments.
-Experience working with consumer-facing (B2C) digital platforms, including eCommerce and CRM systems.
-Experience in retail, QSR, or hospitality environments is required.
-Working knowledge of in-store restaurant technologies, with at minimum a foundational understanding of POS systems and how they operate within restaurant environments.
Nice to Have Skills & Experience
-Experience integrating or replacing enterprise labor and inventory management systems
-Exposure to IoT‑enabled restaurant technology or smart kitchen platforms
-Experience supporting multi‑region or Americas‑based rollouts
-Familiarity with international teams or vendors
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.