This is a technical support position. Primarily responsible for the operational management and support of the Voice, Unified Communications infrastructure . Act as a senior technical resource to internal team members and as Subject Matter Expert to retained customer interface . Qualified candidate should have extensive network experience for Enterprise VOIP and Skype infrastructures and environments
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Expertise with Microsoft Skype for Business administration and Troubleshooting
Expertise in troubleshooting and administration of Oracle Session Border Controllers, Enterprise Communication Broker (Oracle), including patch upgrades, firmware updates.
Thorough knowledge and working experience in VOIP technologies, SIP, H323, and QoS.
Tier-3 Level Experience in Troubleshooting Avaya technologies which includes Session Manager, Voice Portal, AES, Communication Manager 5.x, 6.x.
Tier-3 Level Experience in Troubleshooting Cisco technologies which includes Cisco Call Manager 8, 9, 10 and above.
o Implement Unified Communications Applications into Enterprise solutions
o Perform Unified Communications software and hardware upgrades
Assist in the development of Unified Communication documents for design, implementation, testing plans, maintenance plans, and any other unified communication related customer deliverables
Setup and configure the Applications and/or Dial plan for Unified Communication design as needed by the Customer.
Troubleshoot and make administrative changes to customers Unified Communication environments as required.
Typically a BS degree in Math, Science, Engineering preferred or equivalent related network experience
Certification in Cisco Networking Technologies; CCNA/CCNP Routing/Switching /Borderless Networks
ITIL v3 Foundation Certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.