Job Description
Insight Global is hiring a Java Developer to join our Investment Banking client They will be joining the Global Banking & Markets division and primarily hand operational tasks and troubleshooting, steering clear of direct software code changes to maintain efficiency and reduce risk. They will deliver responsive and knowledgable assistance for routine and novel technical challenges. They will act as a liaison between L1, and Engineering teams, ensuring effective and prompt issue resolution. They will work with the Product and Engineering teams to drive any improvements. This role requires 5 days in office at our customer's Dallas or Bangalore location.
Scope of Work
- Provide support for client reported user issues
- Lead incident responses, perform RCA, and provide on-call support
- Automation and tooling using scripting (JS, shell, python, etc.)
- Track recurring issues, contribute to problem management
- Contribute to bug fixes and enhancements
- Embed reliability practices and support production releases
- Escalate unresolved technical problems to Engineering tea
- Maintain records of support interactions and resolution runbooks
- Educate and train L1 team on common issues and help in Shift-left initiative
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3-5+ years Java development experience (utilizing Springboot framework, Kafka, Restful APIs
- Strong understanding of database concepts (Oracle, SQL, MongoDB, DynamoDB, etc)
- Strong understanding of cloud concepts (AWS, Terraform)
- Ability to leverage AI tools (Copilot, Claude)
- Troubleshooting expertise: strong analytical and problem-solving skills to diagnose issues with experience in monitoring tools (Cloudwatch) as well as the knowledge of logging and observability practices.
- Communication: Excellent written and verbal communication skills to effectively assist users, document support interactions, and collaborate with engineering and product teams.
- Attention to detail: ability to maintain accurate records of support cases and resolutions, ensuring compliance with internal policies and protocols.
- Collaboration: Experience working cross functionally with support, business operations, and engineering teams to escalate unresolved issues and drive improvements in SRE support processes.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.