Desktop Support Tech

Post Date

Jul 31, 2025

Location

Dallas,
Texas

ZIP/Postal Code

75235
US
Oct 01, 2025 Insight Global

Job Type

Contract

Category

Desktop Support

Req #

HDL-799270

Pay Rate

$18 - $22 (hourly estimate)

Job Description

Survey
o Surveys workstation assets at Parkland Health locations to capture device information.
o Updates CMDB hardware status and location for each workstation
o Validates CMDB against the Workstation Survey Report

Workstation Configuration & Readiness
o Follows established process to load image and configure workstations and/or smart devices.
o Updates CMDB hardware status for each workstation and/or smart device.
o Ensures all workstations/smart devices are documented and prepared for transit to location.
o Confirms equipment has been delivered to correct location.
o Validates CMDB for newly installed workstations/smart devices against the Workstation Installation Report

Workstation/Smart Device Replacement
o Disconnects USB devices plugged into workstations.
o Deinstalls workstations, keyboards, and mice
o Installs workstations, new keyboards, and mice.
o Reconnects remaining USB devices.
o Validates workstations are functional.
o Validates workstations can print.
o Removes smart devices and accessories
o Verifies all deinstalled equipment is ready for disposal, is listed in the Equipment Deinstall report, and physically accounted for

Deliverables:
o Roaming Workstation Project
o Zebra Printer Project

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

-able to work 1st and 2nd shift plus potential weekends
-reliable and able to pass a drug and background
-hardware IT experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.