As a Conversational Designer, you will be responsible for creating engaging and natural language interactions for chatbots, virtual assistants, and other conversational AI systems. You will collaborate with cross-functional teams including developers, UX designers, and product managers to design and implement conversational experiences that meet the needs of users. Your primary goal will be to create conversational flows that are user-friendly, intuitive, and efficient, while also aligning with the brand voice and tone. You will utilize your expertise in linguistics, user experience, and dialogue design to craft compelling conversational interactions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Bachelor's degree in interaction design, user experience design, linguistics, cognitive science, or a related field.
Proven experience as a Conversational Designer, Conversation Designer, UX Writer, or related roles, designing conversational interfaces and dialogues.
Experience in the telecommunications industry.
Strong understanding of conversational design principles, including conversational flow, dialogue structure, user intents, and context management.
Proficiency in writing conversational content that is concise, clear, and tailored to the target audience.
Familiarity with natural language processing (NLP) concepts, intent recognition, entity extraction, and dialogue management.
Experience with conversational design tools and platforms, such as Botmock, Dialogflow, or IBM Watson Assistant.
· Ability to collaborate effectively with cross-functional teams and translate user needs into conversational experiences.
Excellent communication skills, both written and verbal, to effectively articulate design decisions and recommendations to stakeholders.
Strong problem-solving and analytical thinking abilities, with a passion for creating intuitive and engaging conversational interactions.
A portfolio showcasing conversational design projects and demonstrating your expertise in crafting conversational experiences is highly desirable.
Advanced degrees are a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.