IT Field Support Engineer

Insight Global is seeking an IT Field Support Engineer to join a dynamic team providing hands-on IT support in a fast-paced industrial environment. This role ensures smooth operation of IT systems across multiple sites, focusing on hardware, software, network troubleshooting, and user support.

Day-to-Day Responsibilities
• Based in Channelview, TX office, but will travel to project sites in Houston/West Texas areas as needed.
•Onsite Support: Act as the primary IT contact for field staff, managing tickets & resolving incidents while providing boots-on-the-ground IT presence, supporting infrastructure at various project sites.
• Remote Support: When not onsite, handle IT support tickets, contribute to internal initiatives, and assist with system maintenance.
• Infrastructure Management: Troubleshoot and maintain Layer 2 & Layer 3 fiber networks, Cisco and Meraki systems.
• Collaboration: Work closely with a 10-person team, including 4 support engineers, to ensure seamless IT operations across all locations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must-Haves
• 2–3 years of experience in helpdesk or IT support roles.
• Strong familiarity with Layer 2 & Layer 3 fiber networking.
• Strong knowledge of Windows OS, Microsoft Office, and networking basics.
• Hands-on experience with Cisco and Meraki technologies.
• Willingness to learn and adapt.
• Comfortable with monthly travel to field sites.

Plusses
• Degree in Computer Science, Cybersecurity, or related field.
• Recent college graduate with a strong technical foundation.
• Experience working in construction or similar field environments.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.