Creative Project Coordinator

Project Intake & Coordination: Manage and triage incoming creative requests via Zendesk from internal departments, franchisees, and brand teams. Ensure all requests are clear, complete, and aligned with brand priorities.
Traffic Management: Own the day-to-day scheduling, task assignments, and resourcing across our creative team using Monday.com. Ensure deadlines, dependencies, and deliverables are on track.
Communication Hub: Act as the bridge between stakeholders and the creative teamgathering requirements, providing timelines, following up on approvals, and managing revisions.
Creative Calendar Oversight: Maintain a comprehensive calendar of ongoing and upcoming campaigns and asset production. Proactively flag conflicts or capacity issues.
Quality Control & Delivery: Ensure all creative output meets brief requirements, brand standards, and delivery deadlines. Continuously improve workflow processes for efficiency.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Bachelors Degree in Graphic Design preferred
23 years of experience in creative project coordination, traffic management, or agency production support
Familiarity with creative teams, marketing campaigns, and multi-brand environments
Stellar organizational, time management, and multitasking skills
Detail-obsessed with an eye for consistency and accuracy
Able to adapt to shifting priorities and problem-solve in real time
Ability to manage multiple projects in the production pipeline and adhere to tight deadlines
Must be able to communicate and collaborate with diverse groups within a fast-paced environment while being detailed oriented and handle constructive feedback with ease
Impeccable file management and organizational skills
Desire to learn new things and evolve in order to keep in tune to current trends

Background in or understanding of design, content creation, or production workflows
Experience supporting franchise, retail, or multi-brand marketing teams
Familiarity with asset management systems and version control practices
Proficiency with Zendesk and Monday.com or similar project/ticketing platforms

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.