Insight Global is seeking a Service Manager to oversee the Austin market for one of our top clients specializing in the installation and maintenance of communication systems. The Service Manager coordinates and delivers services to meet customer maintenance contracts and repair needs. Candidates must have managerial experience in the low voltage field. This role involves managing SLAs, anticipating customer needs, resolving issues, and optimizing the service team's efficiency by assigning tasks based on availability and skill level. Responsibilities include assigning work to technicians, optimizing repair processes, providing excellent customer care, communicating directly with customers, managing work orders, addressing customer complaints, recommending service improvements, and monitoring costs to meet profit goals. The Service Manager also collaborates with customers and administrators for accurate billing and performs other job-related duties as required.
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HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
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- 57 years of previous industry experience (energy sector, specifically focusing on providing data-driven solutions for the energy markets).
- Past experience in team management, specifically in a low voltage environment
- Self-motivated with the ability to work under minimal supervision.
- Excellent communication and interpersonal skills for effective customer interaction.
- Must have a clean driving record and be willing to complete a background check, drug test, and participate in random testing.
- Proven ability to assess and resolve customer concerns professionally and efficiently.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.