Senior Director of Front-End Revenue Cycle

Overview
We’re looking for a strategic and experienced leader to oversee front-end revenue cycle operations. This role focuses on improving patient access, streamlining financial processes, and leading a large team to deliver excellent service.
Key Responsibilities
• Lead Financial Clearance Operations: Improve workflows related to patient registration, insurance verification, and customer service.
• Team Leadership: Manage a large team, drive performance, and foster collaboration across departments.
• Patient Scheduling: Create efficient systems for scheduling new patient appointments.
• Benefits & Authorizations: Ensure timely and accurate insurance verification and authorization processes.
• Document Management: Oversee the handling and storage of patient documents from referral sources.
• Financial Counseling: Support patients in understanding their financial responsibilities and available assistance.
• Billing Oversight: Ensure accurate and timely billing, and resolve any issues quickly.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Qualifications
• Bachelor’s degree in healthcare, business, or related field (Master’s preferred).
• 10+ years in revenue cycle management, including 7+ years in leadership.
• 2+ years of consulting background preferred
• 5+ years of client-facing or consulting experience in RCM.
• Strong knowledge of healthcare billing, insurance, and compliance.
Excellent communication, leadership, and problem-solving skills.

Additional Success Factors:
• Deep understanding of revenue cycle management
• Strong knowledge of healthcare regulations, billing procedures, and insurance processes.
• Proven track record of implementing process improvements and achieving operational efficiencies.
• Strategic planning and execution
• Financial acumen
• Proficiency in revenue cycle management software and tools
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.