*Makes outbound business to business collection calls to clients to obtain payment on accounts up to large portfolios.
Including short paid accounts, credit balances & broken promise to pays.
*Works directly with external clients - Accounts Payable, Controller/Office Manager, Dealer Principle/Owner, General Manager, IT Directors, CFO
*Resolves escalated client issues/disputes using problem solving skills
*Researches issues which includes contacting internal business groups to determine resolution
*Provides account reconciliations to include contract versus invoice and payment application
*Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
*Meet monthly Department A/R Goals and Service Level Agreements (SLA)
*Create Manual Invoice Presentments per client specifications
*Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
*Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
*Responsible for handling all correspondence from internal and external clients timely
*Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues,
*Minimum 2 years of corporate collections experience including interaction with a large customer base.
*Knowledge of an ERP system
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.