Job Description
Insight Global is seeking a part-time CATIA Design & Simulation Engineer to join a client specializing in IT consulting. In this role, you will own and resolve support tickets for CATIA 3DExperience issues, handling everything from initial evaluation to closure. You’ll troubleshoot and configure user accounts, roles, and workspaces, as well as maintain backend configurations and EKL scripts to optimize workflows. Providing Tier 2/3 support for Arena PLM and related systems is also a key responsibility. You’ll communicate and collaborate closely with the project manager, tech lead, and clients to clarify requirements and deliver effective solutions. All actions and updates will be documented in Jira to ensure SLA compliance. The position requires attending meetings and standups as needed, working PST hours for up to 20 hours per week. Success in this role means fostering a positive, solution-oriented, and collaborative team culture while applying strong expertise in CATIA V6 / 3DEXPERIENCE Cloud administration and support. You’ll utilize your proficiency in EKL scripting and web services, leverage your familiarity with Arena PLM, and draw on at least five years of experience in PLM/CAD/CAE administration or IT support roles. Prior experience in ticket-based, SLA-driven support models and excellent communication, estimation, and documentation skills are essential.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 5+ years in PLM/CAD/CAE administration or IT support roles.
- Strong expertise in CATIA V6/3DEXPERIENCE Cloud administration and support.
- Proficiency in EKL scripting and Web Services.
- Familiarity with Arena PLM.
- Prior experience in ticket-based SLA support models.
- Excellent communication, estimation, and documentation skills.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.