Insight Global is looking for a skilled IVR Developer with expertise in few or more of IVR development technologies VXML, GDF, IVR, Cyara, Avaya, Genesys, Amazon connect, Watson and Nuance. The successful candidate will be responsible for designing, developing, and maintaining interactive voice response (IVR) systems to enhance customer experience and streamline operations. You will be working for a global enterprise financial services company with parts of the team sitting in North America and India. The target pay range is $68-73/hr, depending on your background and years of experience.
Other Key Responsibilities
Design and Development:
o Design and develop IVR applications using VXML and GDF.
o Integrate IVR solutions with backend systems and databases using Java and SQL.
o Develop call flows for inbound and outbound IVR systems.
Testing and Deployment:
o Perform unit, functional and integration testing of IVR applications.
o Use Cyara for automated testing and monitoring of IVR systems.
o Deploy IVR applications on Avaya and Genesys platforms.
Integration and Maintenance:
o Integrate speech recognition and text-to-speech technologies using GDF.
o Monitor and maintain IVR systems to ensure high availability and performance.
o Troubleshoot and resolve issues related to IVR applications and infrastructure.
Collaboration:
o Work closely with cross-functional teams, including business analysts, QA engineers, and project managers.
o Provide technical support and training to other team members and stakeholders.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
- Minimum of 6 years of experience in IVR Development
- Experience deploying and maintaining IVR systems in a production environment
- Knowledge of telephony protocols and standards
- Experience designing and developing IVR applications using VXML or GDF
- Experience working with IVR products like GDF, Avaya, Genesys, Amazon Connect, Watson and Nuance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.