Insight Global is seeking a Technical Implementations Lead to join a Canadian Health-Technology company to support US clients remotely.
The Technical Implementations Lead will actively engage with customers and collaborate with key internal teams (e.g., core development, product management, solution architecture, support) to drive improvements in the performance, scalability, durability, and security of custom solutions. In this role, you will support the professional services team and oversee technical solution delivery for a range of customers.
Responsibilities:
Collaborate with customers to support their implementation projects within the scope of the company's products and services. This includes configuring the platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance.
Develop expertise in the company's core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML, while working closely with other subject matter experts as needed.
Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary.
Stay current with industry trends and best practices to help guide our clients initiatives and ensure theyre aligned with the latest advancements.
Collaborate regularly with the companys customer-facing teams (Implementations, Service, Account Managers) to drive the profitability of professional services engagements.
Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes.
Participate in the on-call support rotation for after-hours assistance as needed.
Support the development and evaluation of RFIs and RFPs to help secure new business.
Ensure accurate and timely reporting of all working hours in NetSuite, maximizing billable time and fully utilizing the project management features in NetSuite.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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4-5 yearso f professional experience in Java and JavaScript development
Proven expertise in Spring, REST, SQL and Git
3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative piece
Previous customer-facing experience, internally or externally customers
Previous experience hands-on troubleshooting, integrating different platforms and third parties.
Prior experience with Kafka, ActiveMQ or other MQ systems for queueing
Experience with cloud development (AWS, Azure, etc.) - proven experience developing and deploying on any cloud platforms
Proven experience completing end-to-end implementations from requirements gathering, partnering with architecture and technical teams for design and business requirements, complete implementation phase and troubleshooting through to project closure and hand-off to support
Knowledge in healthcare open standards (one or many): HL7 v2, FHIR or HL7v2 or CCDA
Experience with docker, kubernetes or mongoDB
Experience with Python
Healthcare system experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.