One of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide 24/7 remote technical support to all retail store associates and non-retail store associates. The help desk agent will be responsible for following all steps in Service Now to troubleshoot issues reported and resolve or escalate to the appropriate contacts. The agent will be working with store associates' technical issues on proprietary ordering system, ESVS and Order Up. This includes troubleshooting errors caused with order changes, payments, deliveries, will calls and installs This technical support specialist will work within ServiceNow to track personal metrics like talk time, calls resolved, adherence, quality, etc. All individuals must have excellent customer service skills and have prior experience working in a call center environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- 1+ years of experience with Level 1/helpdesk role where you were troubleshooting hardware, application and/or access related issues
- Customer service specific call handling skills
- Has experience with similar technology (Point of sale, PC's, Servers, Printers, Application support, ID Maintenance etc.)
- Previous Call Center Experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.