Job Description
Insight Global is looking to add a Service Manager to their client’s team. This person will lead the day-to-day operations of the Fire & Sprinkler Service Department, overseeing a team of service coordinators and 7–12 field technicians while ensuring all service, inspection, and repair work is completed safely, efficiently, and on schedule. They will be responsible for scheduling and dispatching technicians, driving technician training and development, managing departmental performance, and ensuring service cases are closed out in a timely manner. They will serve as the primary point of contact for customers, proactively communicating service updates, resolving escalated concerns, and maintaining strong client relationships. Additional responsibilities include overseeing inspection workflows, ensuring all required documentation and compliance paperwork is submitted to local authorities, fire marshals, and governing jurisdictions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years’ experience as a service manager/lead within fire and/or sprinkler industry
- Could be foreman or superintendent
ERP experience – they are currently using NetSuite
Experience with a service scheduling tool – they use Service Trade and FSM Mobile
Strong customer service and client relationship management skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.