Field Service Representative

Insight Global is looking for a Field Service Representative to join our Austin Team. This position will work at our customer site in Austin, TX.
Key Responsibilities include:
• Installation and Preventative Maintenance
• System Component Diagnostics/Replacement
• Electrical/Mechanical Troubleshooting
• Upgrades Installation & Qualification
• Software Troubleshooting
• Customer Training
• Report Generation
• Procedure Creation/Modification
The Field Service team typically supports service level activities from multiple product groups including (but limited to) Mass Flow Controllers/Meters, Liquid Controllers, IR End-point Monitors, Chemical Concentration Monitors, Wet Chemistry monitors, etc

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Associate of Science (or equivalent) in Electronics, mechatronics, robotics, optics, or other
complimentary technical fields.
• 5+ Years of service/maintenance at semiconductor (or similar industry) company
• Experience troubleshooting electrical and mechanical subsystems
• Basic experience reading and interpreting electrical schematics and mechanical assembly
drawings
• Basic network diagnostic capability (Windows based LAN)
• Experience working in cleanroom environment is required.
• Previous Field Service experience or experience interfacing with external customers is
required.
• Ability to work night and weekends.

- Background in chemistry
- Background in semiconductor wet process equipment

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.