Job Description
The Field Service Center (FSC) team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service Center team is responsible for dispatching and technical support of GFiber's Field Technicians, helping to expand and maintain GFiber's Wired and Wireless customer installations and network construction.
Role Description (and additional job description)
The FSC Connect Support Team Manager leads the team responsible for support of GFiber Installations ensuring on schedule completions. In this role, you will focus on coaching, performance management, and overseeing daily operations to ensure excellence. You will provide leadership and direction, ensuring the team effectively navigates same-day challenges using tools like Salesforce and Oracle Field Service Cloud (OFSC).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Minimum Qualifications (MQs)
-3+ years of leadership experience in a dispatch or field services environment.
-Proven experience managing performance metrics and operational workflows.
-Ability to work non-standard working hours including weekends and holidays.
-Strong proficiency in professional computer use and dispatch software.
Nice to Have Skills & Experience
Preferred Qualifications (PQs)
Experience using OFSC and or Salesforce
3 years experience with field services dispatch in telecom or similar industry.
3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations.
Ability to operate Google Workspace, Oracle Field Services Cloud (OFSC), and Salesforce applications.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.