Job Description
We’re looking for a seasoned Desktop Support Specialist with strong communication skills and experience supporting C-level executives. Key responsibilities include:
Provide onsite and remote support for hardware, software, and peripherals.
Troubleshoot OS, application, and network issues.
Install, configure, and maintain desktops, laptops, and mobile devices.
Support video conferencing and meeting room technology.
Collaborate with global IT teams to ensure consistent service standards.
Maintain accurate incident logs and asset inventory.
Deliver white-glove support to executives and VIPs.
Assist with onboarding/offboarding, including device setup and account provisioning.
*This role is on-site 5 days a week in Austin, TX*
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
5+ years of technical support experience, with a focus on deskside support.
Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common enterprise applications.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
Experience supporting C-level executives and handling sensitive, high-priority requests.
Excellent troubleshooting, problem-solving, and communication skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Nice to Have Skills & Experience
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
Experience with ITSM tools (e.g., ServiceNow).
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.