Insight Globals client is actively seeking a Deployment Associate to join their growing team! This is a fully remote role lasting 36 months, with the potential for extensions based on performance and achievement of weekly metrics.
We're seeking a proactive and detail-oriented professional to help streamline processes, enhance operational capabilities, and ensure seamless documentation and workflows. This role plays a key part in facilitating customer onboarding by generating necessary documents and permits, and submitting them through utility company portals.
Key Responsibilities -
Day-to-Day Operations:
Oversee daily operational tasks to ensure smooth and efficient functioning of processes.
Coordinate with various teams to manage operational requirements and address any issues that arise.
Client Interaction and Support:
Guide clients through the process of submitting necessary information and documentation.
Ensure all client submissions meet the required standards and specifications.
Data Review and Entry:
Review submitted data and documentation for accuracy and completeness.
Enter and maintain data in the company's systems to support various operational processes.
Documentation and Compliance:
Assist in the generation and management of required documentation.
Ensure all documentation complies with relevant regulations and standards.
Status Monitoring and Updates:
Maintain accurate and up-to-date records of project statuses and client interactions.
Communicate status updates to internal teams and stakeholders as needed.
Process Improvement and Documentation:
Identify opportunities for process automation and improvement to enhance operational efficiency.
Assist in developing and documenting workflows and processes for operational tasks.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
35 years of customer service experience in operations, process management, or a related field
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proficiency with data management and CRM tools
Ability to interpret and analyze technical data and documentation
A problem-solving mindset with a focus on continuous improvement
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.