Atlassian Cloud Application Support Analyst

Insight Global are seeking an Atlassian Cloud Administrator to join our Enterprise Solutions team to provide administrative support for the Atlassian suite (Jira Software, Jira Service Management, Confluence, Rovo and numerous addons for these systems). As an Atlassian Cloud Support Analyst, you will handle administrative requests from a variety of teams around the creation and updating of projects, spaces, workflows, fields, screens, user management, and more. This position will have a flexible work schedule, but the right candidate will generally need to be available until midnight IST Monday-Friday. This position will focus on response time, resolution time, and customer satisfaction with support for our Atlassian suite.

Responsibilities include:

Completes assignments specific to the maintenance and support of our Atlassian enterprise applications. Monitor internal ticketing system for incoming change requests to configuration elements within our Atlassian suite and complete tickets within specified SLAs
Create and update projects, workflows, custom fields, spaces, user permissions, and other configuration elements based on the needs of the teams
Create and maintain external users from our partner financial institutions
Troubleshoot and resolve problems teams may experience within our Atlassian suite
Configure and maintain various addons for Jira and Confluence, including implementation, deployment and secure integrations
Maintain internal Atlassian documentation as the Atlassian suite changes
Monitor Microsoft Teams channels to assist Atlassian users with questions they have
Works on problems and projects of low to medium scope. The

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

* 5+ years of experience (or Advanced degree, plus 3+ year or equivalent work experience
* The ability to prioritize and reprioritize work, as per the needs and priorities of the teams
* Experience working with Agile methodologies, both scrum and kanban
* Experience working with both Jira and Confluence system and project administration within Atlassian’s Cloud environment
* Experience administering Script runner scripts- writing new scripts and maintaining existing code
* Bachelor’s Degree

*One or more Atlassian certifications
*Scripting / coding ability, especially in Java
* Experience with Rovo

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.