Job Description
The Level 3 Analyst will serve as the primary lead for ongoing maintenance, optimization, and enhancement of our Prelude module and Registration systems, with a strong emphasis on Work Queue specialization. This role is critical to ensuring operational efficiency, system reliability, and continuous improvement across our registration workflows.
Key Responsibilities
Lead all maintenance and optimization efforts for Prelude, Registration, and Work Queue processes, ensuring system stability and performance.
Serve as the subject-matter expert for Work Queues, including logic, configuration, troubleshooting, and enhancement.
Manage a steady pipeline of incoming projects, acting as the primary owner from requirements through implementation.
Collaborate closely with internal teams, RTE partners, and external vendors to resolve issues, implement updates, and support system improvements.
Analyze existing workflows and identify opportunities to streamline processes, reduce errors, and improve throughput.
Build, configure, and maintain system components as a “heavy builder,” ensuring accuracy, scalability, and alignment with operational needs.
Provide advanced-level support for escalated issues, guiding junior analysts and cross-functional partners as needed.
Document system changes, logic, and workflows to support transparency and long-term maintainability.
Ensure compliance with organizational standards and regulatory requirements across all system updates and enhancements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong understanding of Prelude, Registration workflows, and Work Queue logic.
Proven experience in system maintenance, optimization, and configuration within healthcare or similar operational environments.
Demonstrated ability to lead projects, manage competing priorities, and deliver high-quality results under time-sensitive conditions.
Excellent communication skills with the ability to collaborate effectively with vendors, technical teams, and operational stakeholders.
Strong analytical mindset with the ability to understand complex logic and translate it into actionable system configurations.
High sense of urgency, ownership, and accountability.
Team-oriented mindset with the ability to build strong working relationships.
Experience functioning at a Level 3 analyst capacity or equivalent senior technical/operational role.
Must be located within the United States.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.