Job Description
We are seeking experienced and proactive At-the-Elbow (ATE) Support Lead personnel to assist end-users during the go-live of the Beaker system. ATE Support will provide real-time, on-site assistance to clinical and administrative staff, ensuring a smooth transition to the new platform and minimizing disruptions to patient care and workflow.
Key Responsibilities:
Proctoring in training
Provide hands-on support to users during the Beaker system go-live.
Assist with navigation, workflow execution, and troubleshooting within the Lumens platform.
Serve as a liaison between end-users and the technical support team to escalate and resolve issues.
Document common issues and user feedback for post-go-live optimization.
Offer guidance on best practices and system functionality based on training materials.
Maintain a calm, professional demeanor in high-pressure clinical environments.
Support various departments including GI labs, scheduling, nursing, and physician teams.
Assist with specimen collection when needed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-Beaker ATE experience
-Lab experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.