Job Description
The ATE Support Staff provides frontline, at‑the‑elbow support during Epic go‑lives and stabilization periods. This role focuses on real‑time workflow support for end users, ensuring confidence, adoption, and operational continuity across clinical and/or business workflows during and after go‑live.
ATE Support Staff serve as the primary day‑to‑day support resource for providers, clinical staff, and business users, escalating issues as needed while reinforcing best‑practice workflows.
Key Responsibilities
Provide onsite, shoulder‑to‑shoulder Epic ATE support to end users during go‑live and stabilization
Support assigned clinical (back‑office) or business (front‑office) workflows based on project needs
Assist providers, nurses, technicians, and/or front‑office staff with real‑time Epic questions
Reinforce training concepts and correct workflows in live patient‑care environments
Identify workflow issues, system defects, or training gaps and escalate appropriately to Pod Leads
Document common issues and resolutions to support knowledge sharing
Maintain a calm, professional presence in fast‑paced clinical settings
Follow daily deployment plans and support schedules as assigned by Pod Leads
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Prior experience supporting Epic go‑lives, ATE, or clinical/business healthcare workflows
Strong communication and customer‑service skills
Ability to work onsite for extended periods during go‑live events
Comfort working in high‑acuity, fast‑changing environments
Ability to follow direction and escalation paths
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.