A client of Insight Global is seeking a skilled and customer-focused IT Support Specialist to join their team. This role combines hands-on technical support with project management responsibilities related to IT infrastructure, hardware/software upgrades, and end-user services. The ideal candidate will have strong troubleshooting skills, experience managing IT assets and vendors, and a proactive approach to improving IT operations.
Day to Day Responsibilities:
- Provide first-level technical support to end users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues across various systems.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
- Manage and resolve tickets using a ticketing system (e.g., Track-It) in a timely and efficient manner.
- Support software distribution, application installations, and system upgrades.
- Oversee employee account creation and synchronization across systems.
- Manage mobile devices and provide end-user training and documentation.
- Document technical issues, solutions, and best practices for internal knowledge sharing.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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here.
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- 35 years of experience in IT support or help desk roles.
- Strong customer service and communication skills.
- Proficiency with Microsoft Windows (7 and newer) and Microsoft Office (2013 and newer).
- Experience with remote access tools and wireless network troubleshooting.
- Experience with ticketing systems.
- Ability to manage multiple tasks independently in a fast-paced environment.
- Bachelors degree in Information Technology, Computer Science, or a related field.
- CompTIA A+ Certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.