Our customer is looking for a Service Desk Analyst to join their team in Nashville, TN. This individual will be responsible for desktop support trouble tickets, performs setup for new or replacement desktop computing equipment, orders warranty parts, and conducts repairs on desktops, laptops, and some printers. Perform setup and break/fix support for mobile messaging devices. Setup and break-fix for IP Telephony devices. Occasionally works with other IT departments as needed for larger problems relating to computing support. This position is required to be onsite Monday-Friday from 8-5. Hours can be flexible if necessary.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.