Unified Communications Engineer

A local healthcare client in Memphis, TN is looking for a UC Engineer to join their team. The UC Engineer will be directly involved in in the upgrade/implementation of the new phone system implementation including, but not limited to Cisco On Prem, Cisco Webex Contact Center, Cisco Webex Calling and Calabrio. This individual will be responsible for working directly with the 3rd party vendor to design, configure, and implement the UC platform. They will also be responsible for meeting with cross-functional departments, understand the department's workflows, and ensure the successful delivery of the UC product. They will also be responsible for day-to-day support and troubleshooting of Cisco Unified Call Manager (CUCM) and Cisco Unified Contact Center (UCCX). Additionally, this individual will be responsible for heavy documentation, including disaster recovery policies and procedures. This role will sit 5 days a week on-site in Memphis, TN and must be available to drive to remote sites for support.

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-5+ years of VoIP telephony engineering experience
-Experience designing, engineering, and implementing UC software such as Webex Calling, Webex Contact Center, CUCM,UCCX, and Avaya
-Experience working with 3rd-party integrators, project managers, and key stakeholders
-Experience writing disaster recovery policies, procedures, and documentation for UC technology
-Strong networking knowledge - voice gateways, switches, routers, etc.

-Microsoft Teams Upgrades
-Mobile Device Management with Avanti or similar
-Experience managing/supporting Microsoft Teams
-Mobile Device Management support (Ivanti, Microsoft Intune)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.