Pre-Litigation Paralegal

Insight Global is hiring for a Pre-litigation Paralegal to support a personal injury and disability firm in Knoxville, TN. This individual will manage cases from initial intake through settlement, serving as a key point of contact for clients while ensuring files move efficiently and accurately ensuring files move efficiently and accurately through the pre‑litigation process. The ideal candidate is highly organized, detail‑oriented, and thrives in a fast‑paced environment where client service and case progression are critical.

This is a full‑time, in‑office position (Monday–Friday) in the Knoxville office.

Day‑to‑Day Responsibilities
- Manage a high‑volume caseload of personal injury matters during the pre‑litigation phase
- Conduct detailed client intakes and maintain consistent, professional communication throughout the lifecycle of the case
- Request, review, and organize medical records, medical bills, insurance documents, and related case materials
- Draft demand letters, case summaries, and routine correspondence
- Communicate regularly with insurance adjusters, medical providers, and third‑party vendors
- Track medical treatment, liens, and critical case deadlines
- Prepare and submit demand packages for settlement review and negotiation
- Assist attorneys with case evaluation, issue identification, and negotiation preparation
- Maintain accurate and up‑to‑date case notes and documentation within the firm’s case management system
- Deliver exceptional client service with empathy, professionalism, and urgency

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 2+ years of experience in legal support, case management, or related
- Hands-on experience working with medical records, vendors, workers' compensation, and related case materials
- Familiarity with legal terminology or personal injury "lingo"
- Excellent written and verbal communication skills to speak with clients and third parties
- Highly organized with the ability to prioritize tasks and manage multiple deadlines
- Experience with case management software (e.g., Litify) or willingness to learn quickly
- Ability to work independently and collaboratively in a fast‑paced environment

- Personal injury experience strongly preferred
- Bilingual (Spanish/English) skills
- Experience managing high‑volume PI caseloads
- Familiarity with modern case management system

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.