Network Support Analyst

This role exists to provide dedicated operational and analytical support for telecom and connectivity services across the enterprise. The Telecom & Network Services Analyst partners closely with Network Services leadership, vendors, and cross-domain IT teams to manage carrier relationships, analyze outages, support service lifecycle activities, and ensure accurate, finance-ready reporting of telecom performance and costs. This position plays a critical role in reducing operational friction, improving vendor accountability, and enabling stable, cost-effective connectivity across retail stores, distribution centers, offices, and emerging wireless solutions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 2–4 years of experience in telecom, network operations, IT support, or a related technical role.
- Experience tracking requests, outages, repairs, or service changes.
- Experience managing circuit or service inventory.
- Supporting or tracking alternative connectivity solutions such as wireless, FWA, or satellite.
- Experience supporting large scale retail, distribution, or enterprise environments preferred.
- Associate or Bachelor’s degree in Information Technology, Telecommunications, or related field preferred (or equivalent experience).
- Local to Nashville and open to 5 days onsite.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.