A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. Tis resource will be responsible for escalations from the Tier 1 support team. They will be working with accounts and incoming working tickets. They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to execute great communication with the team when issues arise or give updates when needed.
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Associates or bachelors degree in Business or IT related fields
o Equivalent number of years of experience and education will suffice
Knowledge of common ticketing tools
3+ years of technical support experience
Knowledge and experience with Active Directory
Great personality that looks for a challenge
Comfortable with on-call night schedule (once a month)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.