As a Senior Desktop Support Technician, your daily tasks will vary based on ticket complexity. You will provide Tier 2 and Tier 3 escalation support, mentor, and train team members on unfamiliar tasks. You will also be responsible for creating imaging, assisting in deployments, collaborating with system administrators, conducting testing, preparing for deployments, working with encryption tools, and troubleshooting hardware like copiers and mail room equipment. You will also work with third-party vendors on break fixes.
Duties and Responsibilities
Support end-users with hardware, software, and network issues both on-site and remotely (1700 users)
Manage and resolve service tickets, documenting solutions
Monitor hardware, software, and licenses; recommend purchases
Manage VOIP Phone Systems
Administer server applications like Faxing, FTP, Printing, DNS, DHCP, etc.
Develop baseline operating system images for deployment using Windows Deployment Services (WDS) and Microsoft Intune (90% Windows, 10% Mac)
Utilize PowerShell or other automation tools to streamline repetitive tasks
Update management on end-user needs and trends regularly
Conduct new hire and onboarding training
Configure and evaluate new product features within Operating Systems and Applications
Develop, modify, and resolve issues with Group Policies (GPO)
Support all types of printers, including copiers and zebra printers
Participate in the IT rotation for after-hours, on-call support
Mentor and train junior technicians as needed
Collaborate with third-party vendors on complex technical matters
Administer file and folder NTFS permissions as well as sharing permissions
Willingness to work on an on-call rotation
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.