Job Summary: The IT Application Support Analyst will be responsible for providing comprehensive support for various IT applications, ensuring smooth operation and optimal performance. This role involves helpdesk support, desktop support, C-Suite support, and system analysis to identify and resolve issues efficiently.
Key Responsibilities:
Helpdesk Support: Provide first-line support to end-users, addressing and resolving IT-related issues via phone, email, or in-person.
Desktop Support: Install, configure, and maintain desktop hardware and software, ensuring all systems are up-to-date and functioning correctly.
C-Suite Support: Deliver high-level technical support to C-Suite executives, ensuring their IT needs are met promptly and effectively.
System Analysis: Analyze and troubleshoot application and system issues, identifying root causes and implementing solutions to prevent recurrence.
Documentation: Maintain accurate records of support requests, resolutions, and system changes. Create and update technical documentation and user guides.
Collaboration: Work closely with other IT team members and departments to ensure seamless integration and support of IT applications.
Training: Provide training and guidance to end-users on the effective use of IT applications and systems.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.