Job Description
This Senior Analyst position will work with alongside 2-3 other Senior Analysts and under the guidance of a Manager level BA in a “pod-like” structure in support of an operational area within the Senior Supplement Insurance business. Captures vendor/customer requirements and turns them into product backlog items or process changes.
The ideal candidate for this role creates process documentation and translates into user story maps.
They also have the qualifications to create and present Features/User stories to an agile scrum team and follow the requested changes through to completion.
Works with Product Owners to support development team members and perform business checkouts.
Creatively translates information using business knowledge and identifies additional information needed to support analytical objectives.
Performs analysis on production issues reported by the operations teams to determine where a root cause originates (internal or vendor systems); can identify the full impact of reported issues to help prioritize solutions and drive remediation.
Assists in audits and remediation as needed.
Supports implementation and rollout of vendor/customer products related to operations; works with the training team as needed to ensure operational readiness.
Coordinates with vendors on issue reporting and resolution.
Analyzes data for trends and translates data into meaningful information.
Overall, provides analysis of business implications and applies problem solving skills to meet business needs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Bachelor’s degree or equivalent professional experience
3-5 years’ experience in Excel
1-3 years’ experience in Microsoft SQL
Familiarity with requirements gathering techniques
Nice to Have Skills & Experience
Experience in root cause analysis
Familiarity with Agile principles, SAFe, and Scrum
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.