A client/employer of Insight Global is searching for an IT Systems Support Specialist to report onsite in Durham, NC. This person is responsible for providing hands-on technical support for local office users and equipment and will act as the main point of contact for service desk issues. They will collaborate with executives and internal teams to troubleshoot hardware and software issues, manage desktop technology, and support IT infrastructure.
Responsibilities may include:
- Handle escalated IT issues
- Provide hands-on assistance for conference rooms, printers, and additional equipment.
- Troubleshoot devices to diagnose and resolve hardware and software issues
- Manage desktop technology for internal stakeholders and utilize imaging tools to prepare and deploy devices
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
-Bachelors degree in IT, Computer Science, or equivalent with 2 years of IT support experience.
- Extensive experience in troubleshooting hardware and operating systems
-Strong communication skills and comfortable working in high pressure environments with executive-level presence
-Experience with Intune
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.