Job Description
A client/employer of Insight Global headquartered in Memphis, TN is searching for a Product Manager to join their team. This candidate will sit fully remote and work alongside different stakeholders to ensure clients are fully supported by managing product setup and customer onboarding.
Responsibilities may include:
- Triage product defects
- Collaborating with different stakeholders to address client needs and ensure smooth customer onboarding
- Oversee the setup of products by handling configuration, creating user accounts, and resolving any technical issues
- Conduct product demonstrations and create reference materials for users
- Deliver customer support and gather feedback to improve the client experience
- Participate in system testing
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- At least 3-5 years of experience as a Product Manager or equivalent.
- Excellent customer support experience and communication skills.
- Strong analytical and problem solving abilities
- Previous experience working with large clients
- Ability to triage product defects and resolve issues
Nice to Have Skills & Experience
- Bachelor's degree in related field
- Local to Memphis
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.