Design Operations Lead

A client/employer of Insight Global is seeking an experienced Design Operations Lead to define, implement, and scale design processes across a growing digital product design organization. This role will ensure consistency, efficiency, and alignment across designers by establishing clear intake, governance, and operational standards. The ideal candidate has hands-on experience as a designer or in a design operations role and thrives in an execution-focused environment.

Key Responsibilities:
• Define and implement standardized design processes across the organization
• Establish and manage a design defect and QA process
• Create and maintain a design toolkit for strategists and designers
• Set up Figma governance, including file organization, checklists, and process adherence
• Define and manage a design intake process
• Lead quarterly experience reviews across digital products
• Support design onboarding, ensuring consistency in tools and workflows
• Ensure alignment across designers and facilitate collaboration between teams
• Provide strategic direction and operational guidance

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5–10 years of experience in design operations, digital product design, or a related role
• Prior experience as a designer or in a design ops capacity
• Strong background in digital product design and close collaboration with product teams
• Bachelor’s degree or equivalent experience in Industrial Design, UX Design, or related field
• Highly self-motivated and comfortable working in a fast paced environment

• Customer-facing experience preferred
• Design certifications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.