Evergreen & Tractor Supply Company are hiring a customer service/sales team lead with experience directly managing a team of customer service sales chat resource. This person is expected to oversee functional aspects of the management. Additionally, they are expected to be hands on with the ability to call customers, assist online customers with their shopping experience by upholding a positive attitude, answering questions on products/brands, conducting warranty outreach, and can sell add-ons and upsell products. This person should exhibit high leadership qualities, good communication, and problem-solving abilities. There will be 3 analysts that report directly into the Team Lead with ability to scale to a team of 20. This person will oversee the team and ensure they are reaching daily and weekly Key Performance Indicators (for example: X revenue sold per day, X calls made per day, X time to answer calls/questions, etc.)
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3-5 years of experience leading a team / management experience (preferably experience leading in a call center environment) * Experience leading within a Remote Work Environment * Attention to Detail * High level of professionalism and great communication style * Make a personal connection with external and internal customers * Have a friendly attitude * Exhibit strong decision-making skills * Have a "Problem Solving" mindset * Possess exceptional verbal and written communication skills * Resourceful and empathetic * Takes personal responsibility for learning and supporting business objectives A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required. This is a fast-paced, high-volume environment that respects and acknowledges individual effort. Some of the key focus areas that are necessary for this role includes: * Empathy * Customer Focused * Communication * Reliability
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.