Remote Ecommerce Analyst

Post Date

Jul 14, 2025

Location

Brentwood,
Tennessee

ZIP/Postal Code

37027
US
Sep 16, 2025 Insight Global

Job Type

Contract

Category

Customer Service

Req #

NAS-794958

Pay Rate

$15 - $19 (hourly estimate)

Job Description

A client is looking for an operational ecommerce analyst to step in to support their online customer service presence. This person will be answering online Q&A from customers, supporting reviews and ratings across the website and product pages, as well as search capabilities on the website. It is crucial that this person is good with time management and eager to learn. Must have excellent written and verbal communication skills. Must be very reliable.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Required Skills & Experience

Excel experience (pivot tables, large data sets)
Customer facing and service experience
Worked on e-commerce website in the past (B2C)
Managing product content questions, ratings, and reviews
Eager to learn and ready for a challenge
Organized and be able to balance workloads with good time management

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.