We are seeking a customer-focused and technically adept IT Helpdesk Support Technician to join our team. This entry-level position is responsible for providing first-line support to end users by troubleshooting hardware, software, and network issues. The ideal candidate will possess strong problem-solving skills, a keen attention to detail, and the ability to communicate technical information clearly. This role is critical in ensuring smooth and efficient operations for our internal users and delivering high-quality support to resolve IT-related issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Previous experience in an IT support or helpdesk role is a plus but not required. Fresh graduates are encouraged to apply.
Basic knowledge of computer hardware and operating systems (Windows, macOS, Linux).
Familiarity with common software applications (Microsoft Office 365, email clients, etc.).
Understanding of networking concepts (Wi-Fi, LAN, VPNs, etc.) and troubleshooting basic network connectivity issues.
o Customer Service: Excellent customer service skills, with the ability to communicate technical information in an easy-to-understand manner.
o Problem-Solving: Strong analytical and troubleshooting skills to resolve issues efficiently and escalate when necessary.
o Communication Skills: Strong written and verbal communication skills to interact with users and document IT issues effectively.
o Organizational Skills: Ability to manage multiple tickets and prioritize issues effectively while maintaining a high level of attention to detail.
Education: High school diploma or equivalent; Associates degree in Information Technology, Computer Science, or related field preferred.
Previous experience in an IT support or helpdesk role
Active Directory experience
Familiarity with remote desktop support tools (e.g., Splashtop
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.