Job Duties:
Support the Service Contract Administration (SCA) team as it seeks to meet the needs of the business.
1. Manage incoming tasks in C4C Central Queue:
Perform preliminary review of incoming tasks:
Proofing task notes and attachments, checking for clarity, completeness, and presence of required documentation and format.
Reject tasks, as needed, that fail to meet criteria standards; provide clear notes with explanation and direction as to what action steps are needed to achieve criteria standard.
Execute SAP Installed Base search to validate equipment criteria
Assign tasks that meet criteria standards & SAP equipment validation
Tasks are assigned to applicable Service Contract Administrator for processing.
2. Communications:
Communicate with SCA team members, SCA Manager, Service Sales team members (SSMs) and Contract Renewal teams, Service Coordination teams, as needed, via email, phone, in-person and/or Teams chat.
3. Process Parts Updates:
Process tasks for parts updates using SAP
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2 years experience performing contract administration tasks
Extremely detail oriented - need to be able to accurately sort/review sensitive data
Basic math skills/accounting principles
Communication skills
High School Diploma
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.