Job Description
Insight Global is looking to bring on 4 Customer Service/Call Center Representatives to join the team supporting a client out of Charleston, SC. The Representatives will be responsible for the following:
Performs daily customer interaction (inputs records of transactions, research, calculates and explains account information, etc.) by phone and/or in person and fundamental duties of his/her assigned areas. The areas of Customer Service operations are Branch Office, Customer Care Center, and Accounts Administration
• Responsible for performing essential functions as assigned in two of the areas of the customer service operations: Branch Office and Customer Care Center.
• Provide timely and accurate information to customers on the phone and in person.
• Process customer work orders/ changes according to established department policies and procedures.
• Handle irate customers in a professional manner.
• Responsible for providing daily interaction with customers by phone and/or in person to provide direct customer services.
• Responsible for compiling and inputting accurate records of customer transactions to their account.
• Responsible for providing research information on billing and account information regarding customer’s account.
• Responsible for providing accurate information on policies, rates, fees, procedures, and other customer requested information.
• Responsible for interacting with appropriate staff to ensure proper disposition of customer service requests.
• May be required to work during emergency conditions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Associate degree in business and one (1) year related experience in business or a combination of education
and experience in business/customer service to equal four (4) years. High school diploma or GED preferred.
• Able to function independently in a multi-task environment, as well as a part of a team.
• The individual speaks clearly and persuasively in positive and negative situations.
• Ability to identify and resolve problems in a timely manner and gathers and analyzes information skillfully.
• Comfortable communicating with all levels of management.
• Possess advanced mathematical and analytical skills.
• Problem analysis and problem resolution.
• Excellent computer skills on personal computer and related software applications
• Must be able to work a rotational schedule at all customer service locations.
• Must have a clear, audible voice capable of being projected over telephone.
• Prior work record indicating dependability and conscientiousness.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.