Duties and Responsibilities include the below but are not limited to, as your manager may ask you to perform tasks outside of normal job description.
Works independently with general instruction and broad work expectations. Configures the VIPER software specific to customer needs and/or Spectrum Medical goals. Configures Live Vue and collaborates with field clinical sales team optimize Informatics build. Works with other Spectrum Depts. on the development of IFUs, training materials, etc. for customer use. Travel to customer sites for implementations, training and/or support. Extended and overnight stays may be necessary. Assists and/or completes device connectivity and aids in whatever manner required for customer implementations. Assists with validation of software. Assists and tests customer settings before, during and after software updates. Provides customer support via phone, email and/or text to aid customers in troubleshooting and/or improving their experience and utilization of Spectrum software. Coordinate with other Spectrum Depts. to be sure any customer issues are reported and documented in compliance with Spectrum Quality Processes (SOP).
Organizes and prioritizes tasks and meets deadlines. Coordinates training and meeting schedules. Takes ownership of trouble shooting and customer service to Users, advising on the clinical and technical use of Quantum Informatics, to include the Customer Support Line and associated documentation.
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Bachelors degree or equivalent work experience in medical field. RN/RT Preferred.
IT/Hospital Information System experience preferred (EPIC).
Report writing experience with AG-Grid, SQL Database a plus.
Excellent communication and listening skills
Appreciation of the importance of attention to detail
Strong organizational skills and the ability to prioritize tasks
Creative problem solving
Adaptable to different hospital work environments
Willingness to travel up to 70%
Creative problem solving
Adaptable to different hospital work environments
Willingness to travel up to 70%
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.