For $25/hr, a global logistics company is looking for a deskside support technician to work on-site in their 3M sq. ft Maryland warehouse. This person will be the sole IT support specialist responsible for handling break-fix requests via ServiceNow on a daily basis. This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office 365 email and Outlook. The majority of incidents will be hardware-related, such as PCs and printers, but they may also involve networking and software issues. In this role, customer service is critical because this individual will work closely with the company's clients and IT staff. Some days, this individual may be required to work beyond their scheduled shift or come in on off days during peak hours, necessitating flexible work hours. The ideal candidate will be self-disciplined, a strong individual contributor, and possess excellent communication skills.
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- 3+ years' experience troubleshooting hardware, software and networking issues on RF Guns (Honeywell), laptops, PCs, thin clients, and mobile devices
- Experience troubleshooting Tier 2 and 3 escalated technical issues in an enterprise environment
- Strong knowledge of Windows, specifically version 10
- Experience with Android troubleshooting
- Maintain and manage workload through computerized ITSM ticketing and tracking system
- Ability to walk from one side of building to other (1M sq. ft) potentially multiple times a day
- Great communication and customer service skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.