Job Description
Provide prompt, courteous support for both on‑site and remote users, resolving technical issues involving hardware, software, connectivity, and peripherals.
Perform daily system monitoring, ensuring the integrity, availability, and performance of IT resources across the facility.
Configure, image, deploy, and maintain laptops, desktops, iPads, and thin clients, including hardware diagnostics and warranty management.
Troubleshoot manufacturing‑floor technologies such as label printers, network‑connected devices, and equipment requiring elevated or hard‑to‑access locations.
Administer Active Directory accounts, file permissions, and application access, while delivering end‑user training to improve technology adoption and efficiency.
Collaborate with cross‑functional teams using strong communication, documentation, and interpersonal skills to maintain reliable technology operations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must be able to troubleshoot, diagnose, and repair end user computer issues. (3-5 yrs exp)
Experience work on industrial Printers (ex. Zebra or Rico)
Cabling knowledge and hands on familiarity is a must (25-30% of the work)
Hands on experience with tasks like Key Turns, PBC Jackets, Switch Failures
Experience troubleshooting computers and software programs
Experience with VMware, Anti-Virus Suites, O365, SCCM a plus
Experience supporting mobile devices and MDM
General knowledge of networking protocols
Familiar - with helpdesk software (SDP)
Nice to Have Skills & Experience
Associates Degree, Bachelor’s Degree preferred - 3 years exp is really all they need
A+ or other industry certification is a plus
Experience in large manufacturing plant
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.