Customer Service Representative

Insight Global is looking for multiple customer service representatives for one of our largest agricultural clients. The individual can sit anywhere in Canada but working hours will be from 8am – 5pm MST for 8 months long. The individual will primarily be supporting the Accounts Payable department and responsible for assisting with any and all invoicing issues. Being able to provide clients and stakeholders accurate updates with their invoices as well as pointing them in the right direction for problem resolution. A successful candidate needs to have multiple years experience in customer service and a strong background or understanding of accounting principles. Most of the ticketing is done via ServiceNow or through an email folder. Candidates need to have excellent communication skills and be very collaborative. Having an understanding of ERP systems such as Oracle or SAP would be considered a huge asset.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must Haves:
- 3-5 years with customer service experience
- 2+ years experience working at large enterprise companies
- Strong understanding of accounting and account payable processing
- Excellent communication skills

Nice to Haves:
- Understanding of ERP systems such as Oracle or SAP
- Experience working with ServiceNow ticketing system

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.