Job Description
The Salesforce Business Analyst will support the Product Optimization team with a primary focus on PRMS enhancements. This role partners closely with business stakeholders, product owners, and technical teams to analyze, refine, and deliver Salesforce-based solutions that support evolving business needs. The ideal candidate will bring strong Salesforce knowledge, excellent requirements-gathering skills, and experience driving enhancements in a highly iterative environment.
Responsibilities
Act as a liaison between business stakeholders and technical Salesforce teams to support ongoing PRMS enhancements and refinements.
Gather, analyze, and document business requirements, user stories, functional specifications, and acceptance criteria related to PRMS capabilities.
Collaborate with Product Owners and the Product Optimization team to prioritize enhancement requests, clarify business value, and align solutions to strategic goals.
Translate complex business processes into Salesforce functional designs, recommending best‑practice solutions where appropriate.
Support end-to-end delivery of enhancements, including UAT coordination, defect tracking, and release validation.
Evaluate existing PRMS functionality and identify opportunities for process improvement, automation, and optimization.
Partner with Salesforce Developers, Admins, and QA resources throughout the development lifecycle.
Assist with change management, documentation, and stakeholder communication as enhancements are deployed.
Ensure solutions align with Salesforce platform standards, data integrity, and scalability requirements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
6+ years of experience as a Business Analyst supporting Salesforce implementations or enhancements.
Strong experience working in Agile/Scrum environments.
Proven ability to write clear, detailed user stories and functional requirements.
Solid understanding of Salesforce core capabilities (Sales Cloud preferred; Service or custom apps a plus).
Experience supporting ongoing enhancement backlogs rather than net-new implementations.
Excellent communication and stakeholder management skills.
Nice to Have Skills & Experience
Hands-on experience with PRMS or similar product/revenue management systems.
Salesforce certification(s) such as Salesforce Administrator or Business Analyst.
Experience working with product optimization or continuous improvement teams.
Familiarity with reporting, dashboards, and data analysis within Salesforce.
Prior experience supporting scalable, enterprise Salesforce environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.